Bang your head against the wall.

Why is it, that despite the development of newer and more efficient forms of communication its actually now more difficult to contact those you are trying to reach ?. Why is it that when you phone someone and go through the relevant keyboard options and had someone trying to sell you a service that you never wanted in the first place, you end up talking to someone in Ulan Bator or similar, with a minimal command of english who appears to be just out of basic training. Why is it that when you get through to a council official you often end up talking to someone who makes it clear that they would rather be on their lunch break, or someone substituting for the person you wish to speak to who actually is away for their lunch. Why is it that it was actually easier to deal with people when you just sent them a letter or went into the relevant office. More means of communication evidently does not always mean better.